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answers to our most commonly asked questions
What is the standard hire period?
Our standard hire period is 4 days. The hire starts when you receive or collect the items and ends when they are returned or picked up. Please return items on time; late returns may incur additional hire fees.
How do I book, and what are the payment terms?
Head to “Request a Quote” and follow the prompts. Once we have received your inquiry, we will come back to you with a quote. To confirm a booking, we require a 25% non-refundable deposit. This deposit secures your booking, and the remaining balance is due 3 weeks’ before your delivery or collection date.
An additional bond of 25% will be added to the final invoice, which is fully refundable upon return of all hire items.
What if I need to change or cancel my booking?
You can make additions or changes to your order up to 21 days before your event, as long as the items are available. After that, no further changes can be made. If you decide to cancel, remember that the 25% deposit is non-refundable, and cancellations within 30 days of your event may incur the full hire fee. We can also postpone your booking to a new date if needed (pending availability) – however, if a postponed booking is later canceled, the deposit will still not be refunded.
Do I need to clean the items before returning them?
Yes. Please rinse all glassware, crockery, and cutlery so they’re free of food and liquid, and repack them in the containers provided. Glasses should be placed upright in the crates, and avoid leaving any cutlery soaking (as it can cause damage). Items returned dirty or not properly repacked will incur a cleaning/repacking fee.
Do you offer delivery, and is it free?
Yes, we offer a delivery and pickup service.
We just ask that someone be available and that the location is safe and accessible for drop-off and pick-up.
Delivery fee is at our discretion.
What if something gets damaged or goes missing?
Please let us know immediately if any item is damaged, broken, or missing. You are responsible for the equipment from the moment it leaves our premises until it’s returned, and items are not insured while in your care. Any lost or broken items will be taken out of your security bond (charged at their full replacement cost)
Anything over and above will be invoiced additionally.