Terms and conditions

quick summary

  • Hire Period: Standard 4-day hire.

  • Deposit: A 25% non-refundable deposit is required to confirm your booking and secure your selected items.

  • Security Deposit: A refundable security deposit is required for all hire orders. This will be applied to your final invoice. This will be refunded after all items have been returned and inspected, provided they are returned in their original condition with no loss or damage.

  • Final Payment: The remaining balance is due 21 days before delivery or collection.

  • Changes: Changes to your booking may be made up to 21 days before your event, subject to availability. No changes can be made after this time.

  • Cleaning: Please rinse all glassware, crockery, and cutlery, ensuring items are free from food and liquid before repacking them in the supplied crates. Glassware should be packed upright, and cutlery must not be left soaking, as this may cause damage. Items returned dirty or incorrectly packed will incur a cleaning fee.

  • Delivery: We offer a delivery and pickup service. We just ask that someone be available and that the location is safe and accessible for drop-off and pick-up. Delivery fee is at our discretion.

  • Damage or Loss: Lost or damaged items will be charged at the current retail replacement cost.

  • Responsibility: Hire items are not insured while in your care. You are responsible for all items from the time they leave LØFTE until they are returned or collected.

  • Terms: Full Terms & Conditions apply to all bookings.

terms and conditions

1. Agreement

By paying a deposit or confirming a booking, the Hirer agrees to these Terms & Conditions. All hire items remain the property of LØFTE at all times.

2. Booking, Deposit & Confirmation

A 25% non-refundable deposit is required to confirm your booking.

A refundable security deposit is also required for all hire orders. This will be refunded following the return and inspection of all items, provided they are returned in the same condition they were supplied and no loss or damage has occurred.

Once your deposit has been received, your booking is confirmed, your selected hire items are reserved, and these Terms & Conditions are deemed accepted.

Changes to your booking, including additions or adjustments to quantities, may be made up to 21 days before your event, subject to availability. No changes can be made within 21 days of the event.

All hire items are supplied in set quantities where applicable.

3. Payment

The remaining balance is due 21 days before delivery or collection.

Any costs relating to damage, loss, late return, or cleaning that exceed the security deposit will be invoiced following the hire period and are payable within 7 days.

4. Hire Period

The standard hire period is 4 days unless otherwise agreed in writing.

The hire period begins when the items are delivered or collected and ends when they are returned to, or collected by, LØFTE.

Late returns may incur additional hire charges.

5. Delivery & Collection

LØFTE offers a delivery and pickup service for all hire bookings.

Delivery fees are calculated based on your event location and will be included in your quotation.

The Hirer must ensure someone is available to receive and return the hire items, and that the delivery and pickup location is safe and easily accessible.

The Hirer is responsible for all hire items from the time they are delivered until they are collected by LØFTE.

6. Use, Care & Cleaning

The Hirer must take reasonable care of all hire items and use them only for their intended purpose.

Please rinse all glassware, crockery, and cutlery before returning them. All items must be free from food and liquids and repacked into the supplied crates.

Glassware must be packed upright.

Cutlery must not be left soaking, as this may cause damage.

Items returned dirty or incorrectly packed will incur an additional cleaning charge.

Hire items are not insured while outside LØFTE's premises or vehicles. The Hirer is responsible for any loss, theft, or damage during the hire period.

7. Damage, Loss & Breakages

The Hirer must notify LØFTE as soon as reasonably possible if any items are damaged, broken, or missing.

Lost or damaged items, including packaging, will be charged at the current retail replacement cost, including freight where applicable.

Items not returned within the agreed hire period may be deemed lost and charged at their replacement value.

8. Cancellations & Postponements

The 25% deposit is non-refundable.

Cancellations made within 21 days of the event may incur the full hire fee.

Postponements may be transferred to a new date, subject to availability and at LØFTE's discretion.

If a postponed booking is later cancelled, the original deposit remains non-refundable.

9. Liability & Insurance

The Hirer is responsible for all hire items throughout the hire period and may arrange their own insurance if desired.

LØFTE accepts no liability for any injury, loss, or damage arising from the use of hire items.

No warranty is provided that hire items are suitable for any particular purpose.

LØFTE is not liable for delays or failure to perform its obligations due to circumstances beyond its reasonable control, including severe weather, road closures, natural disasters, accidents, or other unforeseen events.

10. Return & Inspection

All hire items will be inspected upon return or collection.

Any charges for damage, loss, cleaning, or late returns will first be deducted from the security deposit. Any remaining balance owing will be invoiced and is payable within 7 days.

Security deposits will be refunded once all hire items have been inspected and any applicable charges have been assessed.

11. Ownership

All hire items remain the property of LØFTE at all times and must not be sold, hired to another party, or otherwise disposed of.

12. Governing Law

These Terms & Conditions are governed by the laws of New Zealand.

Acceptance

By paying the required 25% deposit, the Hirer confirms they have read, understood, and agree to LØFTE's Terms & Conditions of Hire.